Customer Experience Platform

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How It Works

Help Scout is a customer service platform that operates like a shared inbox, designed to manage and streamline customer support. It allows teams to handle customer communications through email or chat, with all interactions stored in a conversation thread to ensure no messages are lost.

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Features

Unified Customer Conversations: Centralized platform for all customer interactions.

Automated Workflows: Customizable automation for efficient response.

Extensive Integrations: Over 50 integrations to streamline processes.

Socials

Standard

2 shared inboxes with email, live chat, and social channels 1 Docs knowledge base Beacon help widget Automated workflows In-app messaging (See Pricing) Custom reports API and 100+ integrations

$20 / per year

2 shared inboxes with email, live chat, and social channels 1 Docs knowledge base Beacon help widget Automated workflows In-app messaging (See Pricing) Custom reports API and 100+ integrations

Plus

5 shared inboxes with email, live chat, and social channels 2 Docs knowledge bases w/ restricted access 25 free light users Advanced permissions Advanced tracking w/ custom fields Group users into teams AI summarize AI assist Custom reports w/ unlimited history

$40 / per year

Pro

25 shared inboxes with email, live chat, and social channels 10 Docs knowledge bases w/ restricted access 50 free light users Enterprise security HIPAA compliance Tiered discounts Concierge onboarding services Dedicated account manager w/ account optimization reviews

$65 / per year

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